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Web if you’re a seller, you can also go to ebay.com/sellerhelp to manage issues with returns, items not received, refunds, feedback and defect removal, and any. Web if you are already using a desktop browser and having problems, try a different link such as this link to messages from members: Web if you have ebay messages sent to your email address, you may be able to read and respond to them there by replying to the emails directly rather than using the. Web messages sent using ebay alias addresses go through our secure servers before reaching a members registered email address and their ebay messages.